A general report on the quality of Razer.

Been a while.

I’ve had many computer components over the years. Some might even say too many. I got my first computer when I was in 6th grade, and have been upgrading ever since. The point I’m making here is that I’ve had the privilege of owning many computer products, so I believe that I’m experienced enough to give my honest opinion on Razer’s quality control.

It sucks.

But it also doesn’t, and let me explain. Razer is a very very very hit and miss company. Their build quality FEELS excellent, and LOOKS excellent, but IS it excellent? Not usually, unfortunately.
I have owned these Razer products:
– Deathadder Elite (Original)
– Razer Kraken V2
– BlackWidow V2 Chroma
– Huntsman Elite
– Razer Blade 15

And I know many people that own Razer products as well. Now, this is entirely anecdotal, but out of every single Razer product I’ve had, all of them have had some sort of weird, critical malfunction or error.

– Deathadder Elite: Scroll wheel and middle click don’t work anymore. RGB colors don’t work anymore.
– Razer Kraken V2: Ear cup glue(?) wore out and so the padding started falling out of the ear piece.
– BlackWidow V2 Chroma: RGB lights on the T, G, and SPACEBAR keys don’t work, as well as the numpad lights. Additionally, the light profiles never actually stayed on. I actually had to write a program to load in my profiles at start without booting the terrible Razer Synapse program.
– Huntsman Elite: Volume scroll wheel glitchy and doesn’t work. Additionally, it gets stuck sometimes and adjusts the volume on its own.
– Razer Blade 15: Constant quality control issues. Luckily, my Blade is functioning as expected so far.

The laptop is not scott free, though. Just because I haven’t had a major issue with it doesn’t mean I haven’t had minor ones. For instance, recently someone screwed up on some end, and the Blade started crashing. Blue screened every 10 minutes or so. Figured out you had to downgrade to a random obscure driver buried in the NVidia support page in the archives. Really? Who else would bother rolling back their laptop drivers 15 versions in order to see if that’s a fix? Many YouTubers complained about this issue and Razer quoted them around $500 to replace the motherboard.

Razer support is a joke. Please never buy from Razer’s website. Buy from a retailer that will be able to actually communicate and help you if you have an issue. Here’s my story with Razer Support.

I was all set and ready to purchase a brand new laptop. I’d been wanting a Blade ever since the 14, but they were too expensive. Once I got older, I could actually afford a better computer, and Razer’s sleek design and look-alike feel to a Macbook drew me in. I’d been raised on Apple products, but switched over to Windows around 5 years ago.

I purchased it through Razer’s website for the standard price they were selling it at the time, I believe it was $2,499 or something. Either way, it was a bunch of money. I think with tax the total was around $2,700. I went to bed happy with my purchase.

The next day, I got an email from Microsoft saying they received Razer Blades and were having a student discount of $300 off. Crap. No big deal, I’ll just tell Razer to cancel my order. I emailed them that day.

The next day I received a reply from Razer Support. “Oh, no problem,” They said. “Just decline the package when it comes to you so it ships back to us and we’ll give you a full refund.”

Apparently they’d already sent out the laptop, so at least they work fast on that front. I did exactly as they said, and never even touched the package. In fact, I never opened the door. The front doors of my house have windows that you can open outwards, so the FedEx guy walked up to hand me the package and I declined it right there and then. He clicked a button on his device, scanned the package, thanked me, and left. And that was that.

Or so I thought.

A week later, I still had not received a refund from Razer. I emailed them over and over, hoping to get a reply. I went through numerous support chat sessions that said the package wasn’t refused or they hadn’t received it back, or the package had been delivered. What?

I check the tracking number that they’d given me from FedEx, and what do I see? They delivered it to someone else! The delivery says it was refused, sure, but then it says it went back to the FedEx facility and they delivered it to someone named A. Atkins. I hope he’s enjoying his free Razer blade.

So FedEx screwed up, right? Not my fault, right? Razer should take it up with FedEx and give me my money back, right?

Wrong. If you’re Razer Support, of course.

Not only is every single person on there that you talk to functionally illiterate, you also have to deal with the 5 minute response times between each message in the chat as they’re probably riding the clock for every minute they can milk out of it. I would too if I had to work in a support center for Razer.

If you’re set on buying a Razer product because of their looks, here’s what I recommend:

  • Buy from another retailer and get their extended damage/tech failure protection or whatever. Trust me, just work it into the price. You’ll be glad.
  • NEVER buy from Razer.com
  • Check your laptop for these common issues and return for another if any are experienced:
    • Coil whine
    • Backlight bleed
    • Trackpad clicking
    • Charger not working
    • Constant blue-screens (probably a software issue, message me first :P)
    • Graphics card not being utilized fully (run a benchmark or adobe premiere)
    • Loose keyboard keys
    • Dead pixels
    • Swollen battery

And yeah, that’s a scary list. However, these are just all the issues you could experience. I’m not saying you will, and you probably won’t. In fact, odds are you get a perfectly fine machine. Again though, Razer support is absolutely abysmal, so make sure you buy from another retailer and get extended warranty protection.

The problem is that there’s really no other alternatives for me. All the other Windows laptops just feel too clunky or they look too “gamer-like”. I don’t want RGB lights along every inch of my computer, nor do I want a giant stylistic red slash and a giant dragon across the front. And I wouldn’t be caught dead using an Alienware. I mean, look at those things.

So what did I hope to gain by writing all this? Honestly, nothing. I just want to share my experiences with a certain company with the world, in hopes that someone, somewhere, is helped just a little bit.

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